Terms of Service
These Terms govern your use of Sendvo’s software and print-and-mail services. By creating an account or approving a paid Send, you agree to them.
Please read the Proof, audience, total credit cost, and sender information before approving a Send. A physical-mail order generally cannot be changed or canceled once it is submitted to production.
1. Agreement and operator
These Terms of Service (“Terms”) are an agreement between you and Sendvo Inc., a Delaware corporation (“Sendvo,” “we,” “us,” or “our”). They apply to the Sendvo website, applications, accounts, workspaces, credits, subscriptions, customer support, and print-and-mail services (collectively, the “Service”). Our Privacy Policy explains how we handle personal information.
If you use the Service for an organization, you represent that you have authority to bind that organization. “You” then includes the organization.
2. Eligibility, accounts, and authorized agents
You must have the legal capacity to enter a binding agreement. You must provide accurate account and billing information, keep credentials secure, and promptly tell us about suspected unauthorized access.
You may authorize employees, contractors, software, or AI agents to use the Service on your behalf. You are responsible for the authority and permissions you grant, and for approvals, credit purchases, Sends, and other actions performed through your account or workspace by authorized users or agents.
3. The Service and your approval
Sendvo helps you create or upload a mailpiece, select or provide an audience, review a Proof and credit cost, approve a Send, and follow available production and mailstream status information.
Before approving a Send, you are responsible for reviewing the final Proof, creative, sender identity, offer, audience criteria or recipient list, quantities, format, and total credit cost. Your approval authorizes Sendvo to produce and mail the approved material. We may make non-material technical changes needed for printing, address formatting, postal preparation, or production.
Production, postal-induction, status, and delivery dates are estimates. We do not guarantee that a mailpiece will arrive on a particular date or that every mailpiece will be delivered. Postal, weather, address-quality, recipient, and other conditions outside our control may affect delivery.
4. Your content, audiences, and responsibilities
You retain ownership of content and data you provide or create. You grant Sendvo a worldwide, non-exclusive, limited license to host, process, format, reproduce, transmit, and otherwise use that content and data only as reasonably necessary to operate, secure, support, and fulfill the Service.
You represent that you have the rights, permissions, notices, and lawful basis needed to use all creative, trademarks, sender information, recipient data, uploaded lists, audience criteria, and mailing instructions you provide. You are responsible for the legality, truthfulness, and accuracy of your mailpieces and offers.
Sendvo will not publicly use your name, logo, or mailpiece as a testimonial, case study, or marketing example without separate permission.
5. Acceptable use
You may not use the Service to create, target, or send material that is unlawful, fraudulent, deceptive, threatening, harassing, discriminatory, defamatory, infringing, privacy-invasive, or otherwise harmful. You may not misuse the Service, interfere with its operation, attempt unauthorized access, evade limits or safeguards, distribute malware, or use another person’s identity without authorization.
We may reject, hold, or stop content or a Send when we reasonably believe it violates these Terms, applicable law, postal or production requirements, third-party rights, or creates material risk to recipients, Sendvo, or the Service.
6. Credits, prices, and payment
Sendvo uses prepaid credits for mailing. At launch, one credit equals one US cent of purchasing value within Sendvo. Credits are not money, are not transferable outside the Service, and have no cash value except when Sendvo issues a permitted refund or the law requires otherwise.
Purchased credits do not expire while your account remains open. Promotional or complimentary credits may expire only when an expiration is clearly disclosed. Credit purchases are generally final, except where these Terms or applicable law provide otherwise.
Campaign rates may change before we present a new quote. An active quote you approve governs its associated Send unless the quote expires or you change the campaign. Prices exclude applicable sales, use, or similar taxes unless shown otherwise. We may collect taxes when required; you are not responsible for taxes imposed on Sendvo’s income.
7. Subscriptions
Paid subscriptions automatically renew for successive billing periods until canceled. You authorize recurring charges using your selected payment method. We will provide advance notice before a subscription-price increase applies to a renewal. You may cancel through available account controls or by contacting support. Cancellation takes effect at the end of the current paid billing period, and access continues through that period. We do not provide prorated subscription refunds except where required by law.
8. Production, cancellation, and corrections
A Send generally cannot be canceled, changed, or refunded after submission to production. If a transaction fails before production commitment, Sendvo may restore the affected credits or issue a refund. We may also restore credits or issue a refund to correct a Sendvo error or when required by law. Contact support@sendvo.io promptly if you believe a transaction is incorrect.
9. Service providers and third-party services
We use service providers for functions such as identity and account access, payment processing, hosting, analytics, communications, address and audience processing, and print-and-mail fulfillment. Their systems may be subject to separate terms or privacy notices. Sendvo is not responsible for third-party products you choose to connect to the Service.
10. Sendvo intellectual property
The Service, including its software, interfaces, branding, documentation, templates supplied by Sendvo, and underlying technology, is owned by Sendvo or its licensors and protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose. No other rights are granted.
If you provide feedback, you grant Sendvo a perpetual, worldwide, royalty-free right to use it without restriction or obligation, provided we do not identify you publicly without permission.
11. Suspension and termination
We may suspend or terminate access for nonpayment, security risk, unlawful or policy-violating use, harm to the Service, or material legal or operational risk. We will provide reasonable notice when practical, but may act immediately when necessary to protect recipients, customers, Sendvo, or the Service.
You may request account closure through support. Closure does not cancel a Send already submitted to production or eliminate amounts already due. Provisions that by their nature should survive termination—including payment obligations, ownership, disclaimers, liability limits, indemnity, and dispute terms—will survive.
12. Service changes and disclaimers
We may improve, change, suspend, or discontinue features of the Service. We will provide reasonable notice when a change materially reduces a paid subscription’s core functionality and notice is practical.
To the fullest extent permitted by law, the Service is provided “as is” and “as available.” Sendvo disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any campaign will produce a particular response, conversion, or business result.
13. Limitation of liability
To the fullest extent permitted by law, Sendvo and its directors, officers, employees, affiliates, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, data, or business opportunities, arising from or related to the Service.
To the fullest extent permitted by law, Sendvo’s total aggregate liability arising from or related to the Service or these Terms will not exceed the fees you paid to Sendvo during the 12 months before the event giving rise to the claim. These limitations do not apply where applicable law does not permit them.
14. Indemnification
You will defend, indemnify, and hold harmless Sendvo and its directors, officers, employees, and affiliates from third-party claims, damages, losses, liabilities, and reasonable costs arising from your recipient data, creative content, mailing instructions, unlawful use, or breach of these Terms. This obligation does not apply to the extent a claim was caused by Sendvo.
15. Governing law and disputes
Delaware law governs these Terms without regard to conflict-of-law rules. Any dispute arising from or related to these Terms or the Service must be brought exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction and venue. Nothing here prevents either party from seeking appropriate injunctive or equitable relief.
16. Changes to these Terms
We may revise these Terms. We will post the updated effective date and notify account holders of material changes by email or in-product notice. We will request fresh acceptance when the nature of a change or applicable law requires it. Changes apply prospectively unless stated otherwise.
17. General terms
These Terms and incorporated policies are the entire agreement between you and Sendvo regarding the Service. If a provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; Sendvo may assign them in connection with a merger, acquisition, reorganization, or sale of assets. Headings are for convenience only.
18. Contact
Questions, legal notices, and support requests may be sent to support@sendvo.io. Our public support response expectation is within two business days.